What are the clinic hours?
We are available Monday – Friday by APPOINTMENT ONLY. We are closed all stat holidays. We recommend browsing the online schedule to see what suits your schedule best. If you can’t see anything that works, please use our online waitlist.
Can you bill my extended medical insurance company directly?
If you would like your massage direct billed please come 15 minutes before your appointment to get your account set up. You will need your insurance card as well as a copy of your doctor’s note (if required by your insurance company).
WE WILL ONLY BILL YOUR PRIMARY INSURANCE. A RECEIPT WILL BE PROVIDED FOR YOU TO SUBMIT TO YOUR SECONDARY COVERAGE IF APPLICABLE.
We can direct bill to the following insurance companies if allowed by your policy:
- Chamber of Commerce Group Insurance
- Great-West Life
- Industrial Alliance
- Johnson Inc.
- Manulife Financial
- Maximum Benefit or Johnston Group
- Standard Life
- Blue Cross (If personal coverage with Blue Cross is not through an employer, this can not be direct billed)
- Sun Life Financial
- The Co-operators
- Equitable Life
- Alberta Blue Cross
- Green Shield Canada
- Claim Secure
- The extent of coverage varies with each individual policy. Make sure you review your plan details before coming to your appointment with the insurance company.
- Your claim may be audited. If this happens we ask that the client pays for their treatment and submits their own receipt.
- If direct billing is Pending or Not Approved by your insurance company, you will be required to pay in full.
Do you direct bill RCMP or Department of Veteran Affairs DVA clients?
A doctor’s note is required upon arrival on the first visit to the clinic, otherwise you will be require to pay for the full treatment cost. This note must be updated annually.
**If you are covered through a company or organization that is not listed above, all services are to be paid for at the time of treatment. Receipts are issued and can be submitted to your provider for reimbursement. Please check with your provider for more information or email us if you have any questions regarding billing and payment.
What is the cancellation policy?
Your appointment time is reserved especially for you. If you are unable to keep your allotted time, we kindly ask that you give us a minimum of 24 business hours to cancel or reschedule. This gives our therapists a reasonable amount of time to fill the appointment slot.
Our therapists get affected directly when appointments are missed, or when appointments are cancelled with less than 24 business hours notice otherwise we will charge the full price of the time booked. This amount must be paid prior to your next scheduled appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of treatment actually given, you will be responsible for the full session.
How can I find your online booking system?
The link to our online booking system is located on the far right hand end of the navigation menu, labelled “BOOK ONLINE”.
If I can’t locate an appointment online, do you keep a waiting list?
Yes we do. You can easily add yourself to the waiting list from our online booking page. You may still want to book ahead online, as some therapist’s book far in advance.
Can I book online last minute?
We understand that at times it’s nice to be spontaneous. Our online booking system allows you to book with no restriction.
Note: You still need to be able to arrive on time for that appointment.
Do I need a doctor’s referral?
You can refer yourself to massage if you feel you could benefit. However, to receive reimbursement from some extended health plans, you may be required to show a doctor’s referral, so it’s a good idea to check with your provider in order to assess your coverage requirements.
What methods of payment do you accept?
We accept Debit, Visa, MasterCard, and cash.
Outstanding account balances are subject to being submitted to collections, should they not be paid within 30 days. Should an outstanding invoice/account be redirected to collections, with it will also be sent a secondary invoice in the amount of $50, to be added to initial balance as an office service charge.
Can I get copies of lost receipts?
You may contact the clinic by phone or email in advance so we can have them ready to reprint a receipt for you that are valid for insurance purposes. We can also email you a copy of the receipt if it is to keep for your own records.
I’m a new patient. What do I need to know?
Visit our section specifically for New Patients.